Shipping, Returns, and Policies

Our Packaging:

At Drift we are doing our best to be green!   We try to use as much packaging to ship items to our customers that we have received from our suppliers, meaning our boxes may not look brand new and have been made to fit.  This not only cuts down on our carbon footprint, but also reduces your overall shipping costs!  We think it is a win-win.

Returns & Exchanges:

The original receipt is required for all returns and exchanges.
All returns and exchanges must be in original condition, unused, and include all accessories, manuals, tags, and original packing materials.

30-day return period for refunds or exchanges:
We accept returns for a full refund for up to 30 days from the date of the original purchase, minus the cost of any shipping charges inured.
Items must be unused with the original tags attached, and all accessories included.
Any promotional material included in the purchase must be returned with any return or refund.

90-day return period for exchanges or store credit:
We accept returns for an exchange or store credit for up to 90 days from the date of the original purchase.
Items must be unused with the original tags attached, and all accessories included.
Any promotional material included in the purchase must be returned with any return or refund.

Refunds are issued to the payment method the purchase was originally paid with.

No returns or exchanges after 90 days.

No returns or exchanges on clearance items.

Shipped Goods and their returns:
Shipped items must be returned at the expense of the owner of the product, with exceptions.
Exceptions being; the product was damaged in transit to the specified destination and proof of which must be shown, or the items was not one that was ordered or agreed upon as a substitute.

Discount or Promo Items:
Any items discounted or provided free of charge with a purchase will be charged for in full on return on any of the items, unless those discounted or free items are also returned.

Non-returnable items:
Non-returnable items include labor, consumable items such as food and drink, sun block, or items that are used, smell of wear or other odors, damaged or abused.


Free shipping on orders $100 and over within Canada:

Free Expedited ground shipping shipping on orders over $100 applies to all shipping within Canada for standard non-oversized items with Canada Post. For information on shipping, please contact us at

The free shipping offer does not apply to any consignment products, even if combined with other non-consignment items.

Any fees incurred by Drift Outfitters & Fly Shop Ltd. under our free shipping promotion(s) will be deducted from the total amount of any refund where the promotion was applied.



Availability:  Our web store provides you, our customers, with live inventory of what we have in stock at any given time.  Occasionally our inventory is incorrect - whether it be from theft, or inputting error into our system.  If an item is ordered that we do not have in stock we will hold your shipment and notify you immediately of the discrepancy to either find a substitution, or refund you for the product that was ordered including applicable taxes.  Please note that items low on inventory (one or less) are most likely to be found out of stock.

Pricing Change & Errors:  Our pricing is subject to change without notice. Errors are corrected upon discovery.

$0 Items: If you observe an item on our web store for $0 - it is an error and the product is not available for that price if it is listed to be in stock or not.  Any shipping costs associated with the purchase of a $0 will be refunded immediately to the purchaser, the item will not be shipped, an the order cancelled.   $0 items occasionally exist due to inputting error.